Refund policy

Policies 

RETURNS OR EXCHANGES:

We do not accept any refunds or exchanges. Every order is hand-made on demand.

LOST OR DAMAGED ITEMS

We are not responsible for lost or damaged items once order has shipped. A claim for damaged or missing packages should be placed through USPS postal service, to obtain a refund for your order.

Service Time

Our Process time is 2-4' weeks for regular orders and 4-8 weeks for bulk purchases (time may vary depending on the complexity of your order). This is not including Saturdays or Sundays or Holidays. Shipping time is separately.

All our products are handmade. It takes time to complete each order. Please do not rush your order. Best advice order weeks ahead if purchasing for a special occasion.

Q&A

Please email us if you have questions about your order.

We will not be responding to emails asking for an update since our main focus is to work on orders. You will know your order is ready once it has been shipped you will receive an email. Email: Tumbtumbs247@gmail.com